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  Search in Telecom: Operations
COPC Inc. Appoints Faye Perchard Managing Director for Australia
GRAYTON COMPANY Open GRAYTON COMPANY in new window
Amherst, NY – Customer Operations Performance Center Inc. (COPC) announces the addition of Faye Perchard as the Managing Director of COPC Operations in Sydney, Australia. She will be responsible for all COPC activities in Australia and New Zealand. ... Read More

This press release is about: copc, australia, customer, operations, center, services, performance, service, director, experience, faye
Published: 2003-11-05

WYNIT, Inc. Selects IRMS Warehouse Management System to Improve Customer Service and Warehouse
INTEGRATED WAREHOUSING SOLUTIONS Open INTEGRATED WAREHOUSING SOLUTIONS in new window
Integrated Warehousing Solutions, LLC, a leading provider of supply chain execution solutions, announced today that WYNIT, Inc. has selected the IRMS Warehouse Management System to improve its warehouse operations and expand customer services. WYNIT, Inc ... Read More

This press release is about: warehouse, solutions, warehousing, integrated, wynit, operations, management, customer, system, information, service
Published: 2004-04-28
Trend Micro™ is the First Contact Center in Philippines to Achieve Certification to the COPC-2000®
GRAYTON COMPANY Open GRAYTON COMPANY in new window
Trend Micro™ is the First Contact Center in Philippines to Achieve Certification to the COPC-2000® Standard Customer Operations Performance Center Inc. (COPC) announces the certification of TrendLabs Philippines Support Center to the COPC-2000® Standard ... Read More

This press release is about: certification, copc-2000®, standard, center, philippines, performance, trend, contact, customer, trendlabs, operations
Published: 2004-01-30
SR.Teleperformance Engages COPC for Baseline Assessments of Contact Centers Across the Americas
GRAYTON COMPANY Open GRAYTON COMPANY in new window
SR.Teleperformance Engages COPC for Baseline Assessments of Contact Centers Across the Americas Customer Operations Performance Center Inc. (COPC) announces that SR.Teleperformance has engaged COPC with the aim of achieving COPC-2000® Certification of ... Read More

This press release is about: teleperformance, copc-2000®, contact, performance, certification, copc, customer, operations, centers, standard, assessments
Published: 2004-01-28
Patricia Russo, Chairman & CEO of Lucent Technologies, Keynotes at the ICT World Forum @ CeBIT,
I2I MEDIA INC. Open I2I MEDIA INC. in new window
Patricia Russo, Chairman & CEO of Lucent Technologies, Keynotes at the ICT World Forum @ CeBIT, March 17 – 19, 2004 I2i Media Inc., in cooperation with Deutsche Messe AG, is pleased to announce that Ms. Patricia Russo, Chairman and CEO of Lucent ... Read More

This press release is about: technologies, communications, lucent, russo, chairman, operations, patricia, business, president, development, executive
Published: 2003-12-16
Inwoo Tech CRM Service Center is First Korean Outsourced Call Center to Achieve Certification to
GRAYTON COMPANY Open GRAYTON COMPANY in new window
Inwoo Tech CRM Service Center is First Korean Outsourced Call Center to Achieve Certification to COPC-2000® Standard Customer Operations Performance Center Inc. (COPC) announces the certification of Inwoo Tech Inc., the first professional call center ... Read More

This press release is about: certification, center, standard, copc-2000®, customer, service, call, performance, inwoo, operations, copc
Published: 2003-12-05
Legend Company is First Contact Center in China to Achieve Certification to the COPC-2000® Standard
SUN KING PUBLISHING & PROMOTIONS Open SUN KING PUBLISHING & PROMOTIONS in new window
Legend Company is First Contact Center in China to Achieve Certification to the COPC-2000® Standard Customer Operations Performance Center Inc. (COPC) announces the certification of Legend Company to the COPC-2000® Standard. Legend is the first contact ... Read More

This press release is about: certification, copc-2000®, standard, customer, contact, center, legend, performance, operations, service, services
Published: 2003-12-22
ARINC Completes Implementation of Eftia’s Master.Scribe Suite
EFTIA Open EFTIA in new window
ARINC, an Annapolis, Maryland based transportation, communications and systems engineering firm, has completed the phased implementation of Eftia’s Master.Scribe Suite.Ottawa, Canada (PRWEB) April 15, 2005 -- Eftia, a global provider of operations ... Read More

This press release is about: implementation, communications, master, transportation, scribe, operations, arinc, eftia, suite, engineering, information
Published: 2005-04-15
Vertex`s World Class Sales Team Wins Global Sales Excellence Award
Vertex Open Vertex in new window
Leading international business process outsourcer Vertex, with operations in The United Kingdom, Canada, North America and India, has gained international recognition with a global Sales Excellence Award from The iCSP, the Texas based Institute of ... Read More

This press release is about: sales, excellence, international, management, vertex, world-class, professionals, quality, process, engagement, operations
Published: 2004-06-20
Kozio kDiagnostics™ Now Offers I/O Subsystem Measurement and Characterization; Comprehensive
Kozio, Inc. Open Kozio, Inc. in new window
Kozio, Inc., a developer of embedded systems software, has introduced a new feature to its Kozio kDiagnostics™ product. Kozio I/O Engine™ allows users to configure and execute multiple threads of I/O operations to verify the performance and validity of ... Read More

This press release is about: performance, kozio, embedded, systems, hardware, kdiagnostics™, validity, engine, operations, products, under
Published: 2004-09-13
WebUnited Acquires the Operations of Netrox
Webunited Open Webunited in new window
WebUnited, South Florida’s leading provider of Internet and other data services to commercial customers, today announced its acquisition of Netrox(PRWEB) April 8, 2005 -- WebUnited, South Florida’s leading provider of Internet and other data services to ... Read More

This press release is about: webunited, netrox, services, acquisition, customers, commercial, operations, florida, provider, internet, continental
Published: 2005-04-08
VoiceStream Selects ServiceCentral Service Management Solutions
Servicecentral Technologies Open Servicecentral Technologies in new window
VoiceStream to Leverage ServiceCentral Software to Manage Repair Process for Improved Customer Service and Warranty Tracking FOR IMMEDIATE RELEASE ATLANTA (July 15, 2002) – ServiceCentral Technologies, Inc. today announced that VoiceStream and ... Read More

This press release is about: servicecentral, voicestream, service, management, information, solutions, repair, wireless, performance, operations, more
Published: 2002-07-14
Dobson Communications selects JUSTCHEX to provide automated processing solution for returned checks
JUSTCHEX Open JUSTCHEX in new window
JUSTCHEX automated returned check processing platform selected for significant savings, improvement in operational efficiency, and easy integration - without investment Oxnard and Oklahoma City (PRWEB) April 8, 2004 -- JUSTCHEX, LLC, ("JU$TCHEX") the ... Read More

This press release is about: communications, ju$tchex, processing, returned, checks, dobson, service, justchex, automated, solution, operations
Published: 2004-04-08
NetLert Communications, Inc. Announces Release of N-Focus for Avaya Definity ACD - Better Looking
NETLERT COMMUNICATIONS, INC. Open NETLERT COMMUNICATIONS, INC. in new window
NetLert announces a new product designed to provide contact centers with all key call center performance ACD data in one place. N-Focus provides concise reports about your Avaya equipped call center operations such as: Who were your best agents yesterday ... Read More

This press release is about: communications, netlert, center, avaya, definity, n-focus, contact, reporting, centers, operations, interface;
Published: 2004-12-16
A.J.C.Communications Acquires Communications Audit, and Audit-Phone-Bill
A.J.C.COMMUNICATIONS Open A.J.C.COMMUNICATIONS in new window
A.J.C.Communications a leader in nationwide telecommunications consulting and communications auditing is happy to announce the acquistions and expansion of its company, based in Henderson Nevada.(PRWEB) April 27, 2005 -- Anthony Carlitto, President and C ... Read More

This press release is about: communications, telecommunications, audit-phone-bill, telecommunication, services, businesses, company, operations, consulting, communicationsaudit, reduction
Published: 2005-04-27
CTI Movil Certified to COPC-2000® Standard First Multiple Service Entity in the World to Achieve
GRAYTON COMPANY Open GRAYTON COMPANY in new window
CTI Movil Certified to COPC-2000® Standard First Multiple Service Entity in the World to Achieve Certified Status Amherst, NY – Customer Operations Performance Center Inc. (COPC) announces the certification of CTI Movil’s “Direccion de Servicios al ... Read More

This press release is about: customer, performance, certification, standard, service, certified, copc-2000®, satisfaction, center, improvement, contact
Published: 2003-10-30
Falcon Capital Acquires Computer Management Consultants (CMC
YVETTE G. HINDS COMM. & EXECUTIVE COUNSELING Open YVETTE G. HINDS COMM. & EXECUTIVE COUNSELING in new window
Technology Investor (M & A, Private Equity, Turnaround & More) Chooses IT Consulting FirmMiami, FL (PRWEB) March 31, 2005 -- Falcon Capital, which invests in leading technology services businesses, today announced that it has completed the acquisition of ... Read More

This press release is about: technology, capital, services, falcon, consulting, consultants, information, management, telecommunications, cmc, deliverable-based
Published: 2005-03-31
UltraShort Media, Inc. and F.A.M.E. Entertainment announce the release of The ‘Great Directors’
ULTRASHORT MEDIA, INC. Open ULTRASHORT MEDIA, INC. in new window
UltraShort Media Inc. (www.UltraShortMedia.com) announced today that it has agreed with F.A.M.E. Entertainment (www.memimiracle.com), which is headed by legendary film Producer John Daly (Terminator, Last Emperor, Hoosiers), to produce and distribute a ... Read More

This press release is about: mobile, entertainment, ultrashort, films, directors, media, series, telephones, worldwide, statements, film
Published: 2004-01-22
TransNexus and Arus Nawala Partner to Provide Incumbent Indonesian Telephone Carrier VoIP System
TRANSNEXUS Open TRANSNEXUS in new window
TransNexus and Arus Nawala have partnered to provide the TransNexus VoIP system to Indonesian carriers. The first installation is with incumbent telephone carrier.Atlanta, GA (PRWEB) January 12, 2005 - TransNexus, Inc. and Arus Nawala have announced the ... Read More

This press release is about: transnexus, indonesian, incumbent, solution, nawala, routing, telephone, system, quality, carrier, information
Published: 2005-01-12


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